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Company Name Navibird, Inc.
President Kazuya Yamanaka
E-mail Japanese : info_jp@jcrafts.com
English : info_en@jcrafts.com
Traditional Chinese : info_tc@jcrafts.com
Simplified Chinese : info_sc@jcrafts.com

Business hour :  Weekdays (from Monday to Friday), 10:00am to 5:00pm (Japan standard time).
E-mail inquiries that we receive from you on Saturday, Sunday, Japan’s national holidays or our company’s holidays are responded to you on next Monday or later.

Marketing inquiries to : marketing@jcrafts.com
Telephone +81 6 6245 7385( We don’t accept telephone inquiries. )
Facsimile +81 6 6245 7382( We don’t accept facsimile inquiries. )
Address (Managing Department)
1-16, Minamikyuhojimachi 2 chome,
Chuo-ku, Osaka 541-0058,

Additional charges other than the total price of merchandise “Shipping and Handling Charges” are needed in addition to the merchandise total. Shipping and Handling Charges are set based on the total amount of ordered merchandise and those charges include Express Mail Service (EMS) postage and insurance fees, etc.
How to Order Web Only
Order Expiration Date There is no expiration date. Open 24 hours a day, 7 days a week.
*Please note that you may not place an order every morning from 7:30 to 9:00am (JST) for our server maintenance.
Returns Customers should contact us within 14 days after receiving merchandise. Customers have to bear the returning shipping charges if reasons are arising from Customers, such as image difference or wrong size, etc. If reasons are arising from us (1-3 stated below), we accept returns and exchanges.

1. The merchandise is different from which has been ordered.
2. The merchandise is defective.
3. The merchandise is damaged.
Shipping Period Although the Company strives to ship your order within 9 days from the day it was placed, depending on the contents of the order, the condition of stocks, and the volume of orders, there may be instances where shipment of the order is delayed. (Items from the JCRAFTS Store may take additional time for production).
Order Quantities There is no quantity limit for placing order. However the total amount of placing order is 200,000 yen maximum per order, excluding shipping charges.
Term of Payment It depends on the terms of card that Customers have.