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Exchanges and Returns

Please carefully read the following for information about Exchanges and Returns

The item's sold on JCRAFTS.com are oftened manufactured upon order placement. Therefore, we accept returns and exchanges for defective items only.
To be eligible for return and/or exchange of merchandise, you must contact JCRAFTS with information regarding the items you wish to return within 14 days of receipt of shipment, by email or by FAX. We will only accept returns of items that we have confirmed for return. (Please ship the confirmed return items back to us within 7 days.) We will not accept a request for a return and/or exchange if you contact us after the 14-day period is over, or return merchandise to us without prior notice.

	Returns	Exchanges
JCRAFTS.com at Fault	JCRAFTS.com will reimburse the customer for the shipping charges incurred. Please read "1." below.	JCRAFTS.com will reimburse the customer for the shipping charges incurred. Please read "3." below.
At The Customer's Convenience	Customer is responsible for shipping costs incurred. Please read "2." below.	(Exchanges at the convenience of the customer are not accepted.) Please read "4." below.

< Returns >

1. In the case of "JCRAFTS.com at Fault"

(1) The merchandise is different from what was ordered.
(2) The merchandise is defective.
(3) The merchandise is damaged

We will reimburse the customer for shipping costs incurred.

When returning a set (a 2-Piece Set, etc), return all items in the set in the condition that they were delivered. If even one item (including an attachment or accessory) is missing from the set, we will not be able to process your return.

2. In the case of "At the Convenience of the Customer"

If you are not satisfied with the items (because they do not fit or you do not like the color or print), the return will not be accepted. Please note that the actual color of the items and the color shown in the photographs may differ for reasons including your computer and monitor settings, the browser you are using, and the light conditions when the photographs were taken. Returns will not be accepted if the reason should be that your impression of the actual item color etc. be different from that shown in the photo color.

• You did not inform us about the return/exchange within 14 days of receiving the merchandise
• The item has been used or worn
• Cosmetics where the package has been opened
• Merchandise that you have altered or cleaned
• You have removed a tag from the item
• Merchandise that you have soiled or damaged (including with cosmetics or fragrances)
• Sale items
• Custom-made merchandise (e.g. hanko)

< Exchanges >　Exchanges are only accepted when JCRAFTS.com is at fault.

3. In the case of "JCRAFTS.com at Fault"

(1) The merchandise is different from what the customer ordered (wrong shipment).
(2) The merchandise is defective.
(3) The merchandise is damaged.

We will reimburse the customer for shipping costs incurred. Please inform us in advance if you wish to make an exchange. If the item(s) to be exchanged are out of stock or have been discontinued, the customer will be given a full refund for the merchandise.

4. In the case of "At The Convenience of the Customer", exchanges are not accepted.

If you are not satisfied with the items (because they do not fit or you do not like the color or print), the return will not be accepted. Please note that the actual color of the items and the color shown in the photographs may differ for reasons including your computer and monitor settings, the browser you are using, and the light conditions when the photographs were taken. Returns will not be accepted if the reason should be that your impression of the actual item color etc. be different from that shown in the photo color.

< How to Contact Us >

FAX :

First, please print out the Returns & Exchanges sheet. Please fill out the sheet completely and then fax it to JCRAFTS.com. We will send our approval to you by FAX or email. Then, please send the items you want to return back together along with the approval received from JCRAFTS.com.

E-mail :

Please read and confirm the contents of the Exchanges and Returns form. Then, email us with the necessary information from the form. Please be sure to enter "Exchanges and Returns" as the email subject. JCRAFTS.com will send an email of approval back to you. Please print out the email of approval from JCRAFTS.com, and send your returning items back together with the consent email. (Please note that JCRAFTS.com will not accept any returns or exchanges for items sent back without prior approval or communication, or items that were not given approval.)

< Shipping Method >

1. Please include the Returns and Exchanges Form together with the merchandise you are returning.

(If a letter of approval is not included with the returned item(s), it may take longer to process.)

2. Please write "Re-imported Goods" or "Return Cargo" in large letters on the surface of the parcel.

3. Please send the goods by the International Postal Service EMS (Express Mail Service), or by Airmail.

(Please be sure not to send goods by private international mail carriers such as DHL, FedEx, UPS, etc. If sent back by one of these methods, the returning item's will not be accepted and no refund will be given.)

• For "JCRAFTS.com at Fault," you must pay in advance for shipping. Collect/Cash on Delivery (COD) shipments will not be accepted.
• For an exchange (only for "JCRAFTS at Fault") we will ship the replacement items when we receive your returned items.
• When returning a set (a 2-Piece Set, etc), return all items in the set in the condition that they were delivered. If even one item (including an attachment or accessory) is missing from the set, we will not be able to process your return.

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< Refund Methods >

There are two methods for you to choose from for your refund of the merchandise cost and shipping.

1. Refund in the form of JCRAFTS points (JPY 1 = 1 point)

There is no loss due to fluctuating exchange rates, and the refund can be processed quickly. (Please note that depending on campaign rules, there are situations where points are not available for use.)

2. Refund through the credit card, PayPal, or Alipay account that was used to purchase the merchandise.

The merchandise and/or shipping refund will be made through the credit card company, PayPal, or Alipay account that was used to purchase the merchandise. For a refund through credit card, PayPal, or Alipay, the exchange rate applied to the amount billed for the merchandise and shipping and handling charges may differ from the exchange rate at the time of refund. Thus, there may be differences in the total amount refunded due to exchange rate differences. Even if you experience a loss as a result of a different exchange rate at the time of refund, JCRAFTS.com will not be responsible for this loss. Also, please note that for a credit card refund, depending on the different monthly processing deadlines and pay dates, it may take as long as 2 months for the refund to be processed; for PayPal and Alipay, it make take from a few days, to the maximum of 10 days for the refund to be processed. If the amount of a refund exceeds the amount paid at the time of purchase, we will be unable to process that refund entirely through the method used at the time of purchase; instead, we will convert the difference into JCRAFTS points and refund the remainder into your account.

Date of Enactment: January, 2012